See Spec's Customer Journey Security Platform
Want to see how Spec locks down the cracks fraudsters and bots have been exploiting for years? In this self-guided tour, discover key features that fraud fighters love.
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Deliver Comprehensive Marketplace Trust
Reveal Hidden Connections
Expose networks of compromised accounts and systemic abuse by linking every action in each customer journey.
Proactively Protect Accounts
Detect malicious account activity patterns early, protecting your users, your reputation, and your operations.
Intelligently Manage Bots
Easily shut down abusive bots used by fraudsters without impacting the automated tools loved by your power users.
Spec Puts Real-Time Customer Data to Work
Get the Real Story on Chargebacks
Gain visibility into so-called “perfect orders” that result in chargebacks. Journey Data gives you the complete story behind every user interaction and powers ultra-accurate risk decisions.
Uncover Networks of Fake Accounts
Identify and expose groups of interconnected or related accounts created to manipulate your marketplace with counterfeit goods, non-existent products, fake reviews, and phishing scams.
Detect Collusion Among Manipulative Users
Stop groups of bad actors from exploiting vulnerabilities, whether through coordinated bidding, fake reviews, or fraudulent transactions. Track cross-account interactions to uncover hidden relationships and disrupt scam attempts, maintaining a fair and trustworthy platform.
Shield Your Marketplace from Bot Attacks
Keep malicious bots from disrupting marketplace operations. Whether they’re scraping data, manipulating listings, or automating fraud, advanced detection methods and real-time protections stop bots cold.
Ensure Invisible Protections with Ease
Frictionless User Experience
Implement invisible safeguards that protect your marketplace and ensure legitimate users can easily browse, buy, and sell without unnecessary friction or inconvenience.
Automated Risk Rating
Dynamically assess the risk level of each user action based on behavior, transaction size, and other factors, and quietly trigger additional verification layers and security measures.
Fraud Prevention
Real-time fraud detection silently analyzes each transaction to ensure it is legitimate, allowing normal transactions to proceed quickly and only intervening with potentially fraudulent ones.
Adjust to the Unique Needs of Your Marketplace
Leveraging data-driven insights from Customer Journey Data and Spec’s adaptive systems to tailor security, usability, and engagement strategies to the specific behavior patterns and preferences of your marketplace users.
CASE STUDY
Indiegogo Improves Customer Trust and Reduces Chargebacks by Lowering the Incidence of Account Takeovers
Popular crowdfunding platform, Indiegogo, gained end-to-end journey visibility, and identified the root cause of fraudulent chargebacks, using Spec’s customer journey security.