See Spec's Customer Journey Security Platform
Want to see how Spec locks down the cracks fraudsters and bots have been exploiting for years? In this self-guided tour, discover key features that fraud fighters love.
You're one step away from touring Spec!
Continuous Customer Monitoring
Protect your business by analyzing the full scope of user behavior in real-time.
Spec proactively detects high-risk trends in customer journeys that can be addressed before they harm your business or your customers.
Complete Journey Security
Account Takeover
Leave nowhere for ATO threats to hide
Explore Use Case](/content/solutions/prevent-advanced-account-takeovers/index.html)
Payment Fraud
Make pre-authorization decisions with confidence
Explore Use Case](/content/solutions/block-fraudsters-from-testing-cards-on-your-platform/index.html)
Refund Fraud
Detect hidden refund abuse with end-to-end visibility
Explore Use Case](/content/solutions/protect-refund-experiences-from-fraud-and-abuse/index.html)
Why Spec?
Accurate Risk Decisioning
Spec’s Journey Data™ powers real-time identity graphs and behavioral models that accurately identify fraudulent and abusive customers based on their journeys.
Proactive Detection
Proactively protect online experiences by identifying trends before they become problems. Frictionless honeypot mitigations enable you to halt evolving fraud threats without impacting good customer journeys.
Adaptive Behavioral Analysis
Spec's identity graph and behavior models are powered by the complete context of each customer journey. Good customers are rewarded frictionless experiences, malicious users are mitigated in real time.
CASE STUDY
Indiegogo Improves Customer Trust and Reduces Chargebacks by Lowering the Incidence of Account Takeovers
Popular crowdfunding platform, Indiegogo, gained end-to-end journey visibility, and identified the root cause of fraudulent chargebacks, using Spec’s customer journey security.
Frequently Asked Questions
Can my team customize labels and signatures in the Spec platform?
Yes, labels and signatures in the Spec platform can be tailored to your unique business needs. Spec's experts work closely with your team to ensure these configurations align with your fraud prevention goals and business requirements. This personalized approach ensures precision and effectiveness in stopping fraud that’s specific to your business.
What type of data does Spec collect?
Spec collects a wide range of data, including network, behavioral, device, and customer-provided information, as well as any other data shared through the network connection or integrated systems. This data remains fully under your control and is used solely to build labels and signatures that detect and prevent fraud unique to your business. Spec ensures that all data is handled securely and responsibly to deliver unparalleled fraud detection accuracy.
Does Spec add friction for my customers?
No, Spec is designed to protect your business while keeping the experience seamless for your good customers. Increased accuracy is driven by the sheer volume of Journey Data that goes into each risk decision, over 14x more data than traditional solutions. In addition, Spec mitigates fraud with honeypots - these invisible defenses divert fraudsters and bots into fake experiences that render the attacker harmless and unable to learn. Meanwhile, good customers continue through the genuine frictionless customer journey they deserve.
Solutions by Industry
Marketplaces
Get the real story on chargebacks.
Learn more](/content/solutions/stop-hidden-marketplace-fraud/index.html)
eCommerce
Detect fake accounts and promo abusers.
Learn more](/content/solutions/detect-hidden-fraud-and-bots/index.html)
Ticketing
Protect ticket sales from hidden threats.
Learn more](/content/solutions/protect-ticket-sales-from-hidden-threats/index.html)